01
Submit a Support Request
Send us the details of your issue or request, including its urgency and any screenshots or documents that may help us understand what's happening.
Submit a Request →CUSTOMER SUPPORT
Technology support without the runaround.
Need help with a website, hosting account, computer, email, network, or another system Lindy Technology Group supports? Tell us what's happening and we'll help determine the next step.
SUPPORT HOURS
We're here when you need a hand.
Monday – Thursday
8:30 AM – 4:30 PM
Friday
8:30 AM – 2:00 PM
Support requests are reviewed during regular business hours. Submit a request anytime and we'll follow up as soon as we're able.
SUPPORT REQUEST
Tell us what's going on.
Complete the form below with as much information as you can. Details about the affected website, device, system, or error message can help us understand the issue and determine the best next step.
01
We'll review your request.
Support requests are reviewed during regular business hours. Use the urgency field to let us know how significantly the issue is affecting you.
02
We'll follow up.
If we need more information, we'll contact you using your preferred contact method before moving forward.
03
We'll confirm billable work.
Some support may be billable depending on the request and your existing services with LTG. When appropriate, we'll discuss additional billable work before proceeding.
Please don't send us passwords.
For your security, never submit passwords or other sensitive login information through the support request form.
REMOTE ASSISTANCE
Remote support when you need it.
Lindy Technology Group provides remote assistance for both managed customers and one-time support needs. How we connect depends on whether your computer is already managed by LTG.
EXISTING MANAGED CUSTOMERS
Already enrolled in LTG Remote Monitoring & Maintenance?
The remote support software is normally already installed on your computer. Submit a support request or call LTG and we'll work with you from there.
Submit a Support Request →
ONE-TIME REMOTE SUPPORT
Need help with a computer that isn't managed by LTG?
We can use our on-demand remote support software to connect during an arranged support session.
Please contact LTG before downloading or running the one-time remote support software.
HOW REMOTE SUPPORT WORKS
01
Contact LTG
Submit a support request or give us a call so we can understand the issue and determine the best way to connect.
02
Managed customer?
If your computer is enrolled in LTG Remote Monitoring & Maintenance, the necessary support software is normally already installed.
03
One-time support?
When instructed, download and open our on-demand remote support application and provide the connection information shown on your screen.
04
We'll work with you remotely.
Stay at your computer whenever possible. You'll be able to see the work being performed during the remote session.