You Need IT Help Regularly
Technology questions and support needs come up throughout the month, and you'd rather have a familiar IT resource available than search for help every time something happens.
FLEXIBLE MONTHLY IT SUPPORT
IT Support Retainers for Small & Medium-Sized Businesses
Reliable Monthly IT Help Without Full Managed Services
Need IT support more often than an occasional service call, but aren't ready for fully managed IT services? A Lindy Technology Group IT Support Retainer gives your business a set amount of professional technology support each month.
Use your retainer time for everyday technology needs such as remote end-user support, system administration, consulting, system patching, troubleshooting, and other ongoing IT assistance.
Choose the monthly support level that fits your business and get dependable access to experienced IT help without maintaining an internal IT department.
A FLEXIBLE MIDDLE GROUND
When Does an IT Support Retainer Make Sense?
An IT support retainer can be a great fit when your business needs technology help regularly, but doesn't need the comprehensive ongoing management of a full Managed IT Services plan.
You Don't Need Full Managed IT
Your business needs ongoing access to professional IT support, but you aren't looking for a complete managed services relationship for your entire technology environment.
You Have Recurring Technology Tasks
User support, system administration, consulting, patching, troubleshooting, and other routine technology needs regularly require experienced assistance.
You Want More Predictable IT Spending
Reserving a set amount of support time each month makes it easier to plan for routine technology assistance instead of treating every support request as a separate service call.
Think of a retainer as your middle ground.
More consistent than occasional hourly support, without moving
all the way to fully Managed IT Services.
Hourly Support
→
IT Retainer
→
Managed IT
MONTHLY IT SUPPORT PLANS
Choose the IT Support Retainer That Fits Your Business
Choose the amount of monthly support time that matches your business needs. Each plan gives you access to experienced IT assistance while making routine technology support easier to plan and budget.
TECH STARTER
Starter Retainer
A practical starting point for businesses with occasional but recurring IT support needs.
$
380
/month
4 Hours
of IT support each month
- Remote end-user support
- System administration
- IT consulting & troubleshooting
- System patching assistance
- 15-minute billing increments
- Partial unused-hour rollover
MORE MONTHLY SUPPORT
TECH STANDARD
Standard Retainer
More monthly support time for businesses with regular technology needs throughout the month.
$
760
/month
8 Hours
of IT support each month
- Remote end-user support
- System administration
- IT consulting & troubleshooting
- System patching assistance
- 15-minute billing increments
- Partial unused-hour rollover
TECH PREMIUM
Premium Retainer
Our largest retainer for businesses that need more frequent IT assistance and priority response.
$
1,120
/month
12 Hours
of IT support each month
- Remote end-user support
- System administration
- IT consulting & troubleshooting
- System patching assistance
- Priority response
- Partial unused-hour rollover
Available with a 6–12 month commitment.
15-Minute Billing
Retainer time is billed in 15-minute increments.
Unused Time
Up to 50% of unused monthly hours can roll over
to the following month.
Additional Time
Hours beyond your monthly retainer are billed
at our standard $99/hour rate.
On-site travel fees are charged separately where applicable.
FLEXIBLE MONTHLY SUPPORT
What Can I Use My Retainer Hours For?
Your monthly retainer time is intended for routine business IT support, administration, and consulting needs that come up throughout the month. Use your available hours where your business needs help most.
Remote End-User Support
Use retainer time to assist employees with everyday technology support and user-related IT needs.
System Administration
Apply your monthly hours toward routine administration and maintenance of the business technology you rely on.
Technology Consulting
Use retainer time to discuss technology needs, evaluate options, and get professional guidance for your business.
System Patching
Retainer hours can be used for routine system patching and related support as part of your ongoing IT needs.
SPECIAL PROJECTS
Some Projects Are Quoted Separately
Defined projects such as migrations, server builds, upgrades, and similar larger technology projects are not included as standard retainer work.
These projects are scoped and quoted separately so we can clearly define the work, timeline, and cost before the project begins.
Have something in mind and aren't sure whether it counts?
Just ask. We'll let you know whether it fits within your retainer
or should be handled as a separately quoted project.
SIMPLE & TRANSPARENT
How Retainer Hours Work
Your monthly retainer gives your business a set amount of IT support time to use throughout the month. We've kept the structure straightforward so you know how your time is used and what happens if you need more.
Choose Your Monthly Hours
Select the retainer level that best matches your expected support needs: 4, 8, or 12 hours of IT support each month.
Time Is Billed in 15-Minute Increments
Retainer time is tracked in 15-minute increments, so a quick support request doesn't automatically consume an entire hour of your monthly time.
Some Unused Time Rolls Forward
If you don't use all of your hours in a given month, up to 50% of your unused monthly hours can roll over into the following month.
Need Additional Time?
If you use all of your included retainer hours, additional support time is billed at our standard rate of $99 per hour.
ON-SITE SERVICE
Travel Fees
On-site travel fees are charged separately when applicable.
TECH PREMIUM
Premium Plan Commitment
The 12-hour Tech Premium Retainer, which includes priority response, is available with a 6–12 month commitment.
FIND THE RIGHT LEVEL OF IT SUPPORT
Retainer vs. Hourly Support vs. Managed IT
Every business has different technology needs. Whether you need occasional help, dependable support time each month, or proactive management of your IT environment, Lindy Technology Group can help you choose the support model that makes sense for your business.
Hourly IT Support
Professional IT help when you need it, without a recurring monthly support commitment.
BEST FOR
- Occasional IT problems
- One-time troubleshooting
- Businesses with infrequent support needs
- Organizations not needing monthly support
You call when you need us.
Learn About Hourly IT Support
FLEXIBLE MIDDLE GROUND
MONTHLY SUPPORT HOURS
IT Support Retainer
A set amount of professional IT support time available to your business each month.
BEST FOR
- Recurring monthly IT needs
- User support & administration
- Businesses wanting more predictable support costs
- Organizations not needing full Managed IT
You reserve support time each month.
View Retainer Plans
Managed IT Services
Ongoing technology management focused on keeping your business systems secure, reliable, and running smoothly.
BEST FOR
- Businesses highly dependent on technology
- Proactive monitoring & maintenance
- Ongoing security and backup needs
- Organizations wanting an IT partner
We actively help manage your IT.
Explore Managed IT Services
Not sure which option fits?
You don't have to figure it out before contacting us.
Tell us about your business, your technology, and how often
you need help. We'll recommend the support approach that
makes the most sense.
READY FOR MORE CONSISTENT IT SUPPORT?
Get Reliable Monthly IT Help Without Going Fully Managed
If your business needs IT help regularly but doesn't need full Managed IT Services, a monthly support retainer may be the right fit.
We'll talk through how often you need support, what types of technology issues come up, and which retainer level makes the most sense for your business.
✓ Flexible Monthly Support
✓ Practical Recommendations
✓ Choose the Level That Fits Your Business